Refund Policy

You have 7 days from the date of delivery to request a return on an eligible item. Requests received after 7 days can't be accepted.

To be eligible for a return, an item must be:

• Unworn, unwashed, and in its original condition.
• With all original tags still attached.
• In its original packaging where applicable.

Items that show signs of wear, wash, or alteration will be sent back to you.

The following items are final sale and cannot be returned or exchanged:

• Items marked "Final Sale" or purchased with a Final Sale discount code.
• Underwear, socks, and other intimate apparel (for hygiene reasons).
• Custom or made-to-order pieces.

Email info@nokizzystore.com within your 7-day window with:

• Your order number.
• The item(s) you'd like to return.
• The reason for the return.

We'll reply with return instructions and the correct return address.

Once we receive your return and confirm it meets the eligibility criteria, we'll issue a refund to your original payment method through Paystack. Refunds typically appear on your statement within 5–10 business days depending on your bank or mobile money provider.

Original shipping charges (₵130) are non-refundable unless the return is due to our error.

Exchanges are subject to stock availability. If the size or piece you want is available, we'll swap it. If it's sold out, we'll issue a refund instead.

If your order arrives damaged or you received the wrong item, email info@nokizzystore.com within 48 hours of delivery with your order number and clear photos of the issue. We'll send a free replacement or issue a full refund, your call.

Return shipping is the customer's responsibility unless the return is due to a NO KIZZY error (damaged, defective, or wrong item shipped), in which case we cover it. We recommend using a trackable service. We can't be responsible for parcels lost in transit back to us.

Questions about a return? Email info@nokizzystore.com. We reply within 24–48 hours, Monday to Friday.